Secret Chat provides digital credits and digital AI access services.
When Refunds May Be Approved
- The customer was charged but credits were not delivered due to a technical error on our side.
- Duplicate payment occurred by mistake.
- Refund is required by applicable law.
When Refunds Are Normally Not Available
- Credits were successfully issued and used.
- The user lost their account credentials or local browser data.
- The user changed their mind after digital service delivery started.
- Access was suspended due to violation of the Terms of Service.
- Unused subscription credits expired when the next monthly allowance was delivered (see below).
Subscription Payments
Subscription plans renew automatically until cancelled. Cancelling a subscription stops future renewal charges, but it does not automatically refund payments that were already made.
- A renewal charge made before the customer cancelled is normally not refundable once the new period's credit allowance has been delivered, except where a refund is required by applicable law. If a renewal was charged in error, contact us as soon as possible.
- Prorated charges for plan upgrades follow the same refund rules as other payments.
- Unused subscription credits that were replaced by the next monthly allowance (see the Purchase Terms) are not refundable, except where required by applicable law.
- After cancellation, credit allowances already paid for remain available until the end of the current paid period; no refund is issued for the unused part of a billing period, except where required by applicable law.
How to Request a Refund
To request a refund, contact with:
- Payment date.
- Amount.
- Order/payment reference.
- Email used for purchase.
- Short description of the issue.
Refund Method
Approved refunds are normally returned using the original payment method where technically possible.
For card payments, approved refunds are processed through the card payment provider, Creem (creem.io), where available.
For crypto payments, approved refunds may be processed through Volet.com or another method selected by Secret Chat, depending on technical availability, compliance checks, provider limitations, and applicable law.
Refunds are calculated based on the original USD purchase amount, unless applicable law requires otherwise.
Crypto network fees, blockchain transaction fees, provider fees, and exchange-rate differences may not be refundable unless required by applicable law.
Crypto Payment Issues
The customer must use the official crypto checkout flow provided on the Secret Chat website.
Secret Chat may be unable to automatically verify or refund payments if:
- the customer sends cryptocurrency to the wrong address;
- the customer uses the wrong blockchain network;
- the customer sends an incorrect amount;
- the customer sends payment outside the official checkout flow;
- the payment expires before completion;
- the transaction cannot be matched to an order.
If this happens, the customer should contact with the order reference, transaction hash, payment date, amount, currency, and any payment screenshots.